Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned — opened firmware/software, clearance and final-sale items, gift cards, and items that have been activated or otherwise personalized to your account.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–14 business days.

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company and bank — it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@jemdogame.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will guide you through the process.

To start a return, please email support@jemdogame.com with your order number; our team will provide the correct return address. You will be responsible for paying for your own shipping costs for returning your item, unless the item was defective or incorrect. Shipping costs are non-refundable.

Contact us at support@jemdogame.com for questions related to refunds and returns.