Jemdo Store support
How can we help?
Choose the fastest path for orders, product help, partnerships or community updates.
Contact channels
Talk to the right team
Pick the channel that fits your need - every message reaches a real person.
Jemdo General Support
Questions about our products, software and services? Start here.
Amazon support
Orders and after-sales support for purchases made on Amazon.
amz-support@jemdogame.com
Independent store support
Orders, shipping and after-sales for our official online store.
store-support@jemdogame.com
Jemdo Studio support
Jemdo Studio software and capture product help.
studio-support@jemdogame.com
Marketing & creator collab
Promotions, sponsorships and creator collaborations.
marketing@jemdogame.com
Group purchase & enterprise
Group buying, wholesale and key-account inquiries.
business@jemdogame.com
Response time: We usually reply within 24-48 hours on business days.
Send the details once.
A little context helps us route your message to the right team without asking again.
For order issues, include your order number and the email used at checkout.
For setup questions, include the product name, console model and the cable or dock you are using.
For damaged or incorrect items, attach clear photos of the product, packaging and shipping label.
Shipping policy
Check processing time, delivery estimates, tracking and customs notes.
Account center
Sign in to view orders, wishlist, addresses and account settings.
Community updates
Join the community for setup inspiration, product drops and player posts.